Complaint form FAQ - ICCRC | CRCIC - Immigration Consultants of Canada Regulatory Council

Please read the following information before submitting your complaint

The College of Immigration and Citizenship Consultants is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

Complaint against an RCIC or RISIA

Report an Unauthorized Practitioner

Any immigration consultant who provides Canadian immigration or citizenship services, whether domestically or abroad, must be licensed by the College. The College ensures that these licensees comply with a Code of Professional Conduct by holding them accountable for breaches of the Code.

The College has the authority to regulate and discipline immigration consultants who are authorized to practise.

To verify if your immigration consultant is licensed, look them up in our Public Register HERE.

Unauthorized providers of immigration services (unauthorized practitioners [UAPs]) are not regulated.

The College Act gives the College, in certain situations, the power to stop the activities of UAPs.

If your complaint is about a UAP, the College will respond to let you know what can be done to limit their activities.

Report a UAP HERE

I am a returning complainant	Check status or file another complaint
Confidentiality of your complaint	The College will maintain your personal information in accordance with the requirements of the federal Privacy Act. The College does not publish the names of complainants. However, the licensee(s) named in the complaint will eventually be informed of whom has filed the complaint as part of the complaints process. The College does not process anonymous complaints. If you have concerns about who will be informed about your complaint, please reach out to us before filing your complaint.
Help with assembling your complaint	It is important to provide as much information as you can when you file your complaint. The College can assist you if you need help completing the complaint form If you are now living in Canada, your local member of Parliament (MP) may also be willing to assist you with filing a complaint and may be able to assist you with your immigration-related applications. Please visit http://www.ourcommons.ca/Parliamentarians/en/members to find your MP. Filing a complaint will not negatively impact any immigration application currently in process or future applications you submit to government departments and agencies.
What the College needs from you	Fill out the online Complaint form against an RCIC or RISIA (licensee) If you have problems submitting your complaint using the online complaint form, email the College at complaints@college-ic.ca for help.
What happens next	We will promptly acknowledge receipt of your complaint and provide you with a file number. You should know that: Each complaint will be carefully reviewed and assessed. For information about our processes, please see the Complaints and Discipline Process Q&A on our website. If we cannot address your complaint, we will let you know. We will keep you informed about key changes in the status of your complaint.